Thank you for visiting Nuluphu.

If you have questions about our products, orders, shipping, returns, or other customer service matters, please contact us using the information below. Our customer support team will be happy to assist you.

Company Information

Legal Business Name:
Shenzhen Bokelai Trading Co., Ltd.

Brand Name:
Nuluphu

Business Registration Number:
91440300MA5GTKBR41

Customer Support

Email:
skylantern@nuluphu.com

Phone:
+86 132 4984 0884

Our customer support team can assist with:

• Product inquiries

• Order status and tracking

• Shipping and delivery questions

• Returns and refunds

• After-sales support

• General customer service

When contacting us about an existing order, please include your order number and a brief description of your inquiry so that we can assist you more efficiently.

Registered Business Address

Room 201, Building 4, Lane 3, Shabei Li
Longxin Community, Baolong Street
Longgang District
Shenzhen, Guangdong 518118
China

U.S. Return & Fulfillment Center

13620 Benson Ave
Chino, CA 91710
United States

Please note: This location is used for U.S. fulfillment and authorized returns. Please do not send returns to this address without first contacting our customer support team and receiving return authorization and instructions.

Business Hours

Monday – Friday:
9:00 AM – 6:00 PM (GMT+8)

Closed on weekends and public holidays.

Response Time

We aim to respond to customer inquiries within one business day during our regular business hours.

Response times may occasionally be longer during holidays or periods of high inquiry volume.

Thank you for choosing Nuluphu. We appreciate your business and look forward to assisting you.