Privacy Policy

Last Updated: August 27, 2026

Nuluphu operates this online store and website, including the related content, features, products, and services (collectively, the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Nuluphu collects, uses, discloses, and otherwise processes personal information when you visit our website, make a purchase, communicate with us, or otherwise use our Services.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• Contact Information: Name, email address, telephone number, billing address, and shipping address.

• Order and Transaction Information: Products viewed or purchased, shopping cart activity, returns, exchanges, cancellations, order history, payment status, and transaction details.

• Payment Information: Information necessary to process your payment. Payments may be processed by Shopify and other authorized payment service providers. Payment information is handled in accordance with the privacy and security practices of the applicable payment provider.

• Account Information: Username, password, preferences, settings, and other information associated with your customer account, where applicable.

• Customer Communications: Information you provide when contacting our customer support team or otherwise communicating with us.

• Device and Technical Information: Browser type, device information, IP address, network information, and other technical identifiers.

• Website Usage Information: Information about how you browse, access, and interact with our website and Services.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information to us.

• Automatically when you visit or interact with our website, including through cookies and similar technologies.

• From Shopify and service providers that help us operate our store.

• From advertising, analytics, business, and other partners where permitted by applicable law.

How We Use Personal Information

We may use personal information to:

Provide and Improve Our Services

We use information to process and fulfill orders, process payments, arrange shipping, provide customer support, manage returns and exchanges, maintain customer accounts, remember preferences, and improve our website and Services.

Communicate With You

We may use your information to communicate about your orders, respond to customer service inquiries, provide important account or service information, and maintain our relationship with you.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send promotional communications and to provide or measure advertising.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.

You may still receive non-promotional communications relating to your orders, account, transactions, or customer service requests.

Security and Fraud Prevention

We may use information to protect our customers and business, authenticate transactions, detect and prevent fraud, investigate suspicious activity, protect our website, and maintain the security of our Services.

Legal and Compliance Purposes

We may process information where necessary to comply with applicable laws, regulations, court orders, legal processes, or lawful government requests, and to establish, exercise, or defend legal claims.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, understand website usage, measure performance, prevent fraud, and support advertising and marketing activities.

Depending on your location, you may have choices regarding certain cookies or the use of your personal information for targeted advertising.

Where required by applicable law, we will provide appropriate privacy choices or consent mechanisms.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide the Services, including to:

• Shopify

• Payment processors

• Shipping and fulfillment providers

• Customer service providers

• IT and cloud service providers

• Analytics providers

• Advertising and marketing partners

• Professional advisers and service providers

We may also disclose information when required by law, legal process, or government request, or when reasonably necessary to protect our rights, customers, business, or Services.

If our business is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed as part of that transaction where permitted by applicable law.

Shopify

Our online store is powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store in order to provide its services to us and to you.

Information submitted through our store may be processed by Shopify and other service providers in countries other than the country where you reside.

For additional information regarding Shopify's privacy practices and your privacy rights relating to information processed by Shopify, please review Shopify's applicable consumer privacy information.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

We are not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are intended for a general audience and are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us inappropriately, please contact us so that we can review the request and take appropriate action.

We do not knowingly sell or share the personal information of individuals under 16 for purposes covered by applicable privacy laws.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our Services

• Maintain customer and transaction records

• Fulfill orders

• Meet legal, tax, accounting, and regulatory obligations

• Prevent fraud

• Resolve disputes

• Enforce our agreements and policies

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Request a portable copy of certain personal information.

• Opt out of certain sales, sharing, or processing of personal information for targeted advertising where applicable.

• Withdraw consent where processing is based on consent.

• Appeal certain decisions regarding privacy requests where applicable.

These rights are not absolute and may be subject to exceptions under applicable law.

We may need to verify your identity before processing certain requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Marketing Communications

You may opt out of promotional emails at any time by selecting the unsubscribe option included in our marketing emails.

Opting out of marketing communications does not prevent us from sending transactional or service-related messages, including order confirmations, shipping updates, account notifications, or responses to customer service requests.

International Data Transfers

Because Nuluphu, Shopify, and our service providers may operate in different countries, personal information may be transferred, stored, or processed outside the country in which you reside.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technology, or legal and regulatory requirements.

When we make changes, we will update the "Last Updated" date displayed at the top of this page and provide any additional notice required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us:

Nuluphu

Customer Service Email:
skylantern@nuluphu.com

Business Address:
Room 201, Building 4, Lane 3, Shabei Li
Longxin Community, Baolong Street
Longgang District, Shenzhen, Guangdong 518118
China

U.S. Return & Fulfillment Center:
13620 Benson Ave
Chino, CA 91710
United States

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)

We are committed to protecting your privacy and responding to privacy inquiries in accordance with applicable law.