Refund policy
RETURN POLICY
At Nuluphu, we want you to be satisfied with your purchase. We offer a 30-day return policy for customers in the United States.
You have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
• Unused and unlit
• In its original packaging
• Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
• Custom or personalized products
• Used or lit sky lanterns
• Gift cards
How to Start a Return
To initiate a return, please contact us at:
Email: skylantern@nuluphu.com
Please do not send items back without first contacting us for return authorization.
Once your return request is approved, we will provide detailed return instructions.
Return Address
Nuluphu Return Center
13620 Benson Ave
Chino, CA 91710
United States
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, contact us immediately at skylantern@nuluphu.com. We will evaluate the issue and provide an appropriate solution.
For defective, damaged, or incorrectly shipped items, Nuluphu will cover the return shipping cost.
Exchanges
If you would like a replacement item, please contact us first. Once the returned item is approved and received, we will process the replacement as quickly as possible.
Refunds
After receiving and inspecting your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your payment provider or financial institution to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at skylantern@nuluphu.com.
Compliance Notice
Customers are responsible for complying with all local laws, regulations, and restrictions regarding the purchase, possession, and use of sky lanterns in their area.