Refund policy

At Nuluphu, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

We offer a 30-day return policy for customers in the United States. You have 30 days from the date your order is delivered to request a return.

Order Cancellation

Orders may be canceled for a full refund before they have been shipped.

Once an order has been shipped, it can no longer be canceled. If you no longer wish to keep the item after delivery, you may request a return in accordance with this Return & Refund Policy.

Eligibility for Returns

To be eligible for a return, your item must:

• Be unused and unlit

• Be in its original packaging

• Be in resalable condition

• Include proof of purchase

Products showing signs of use, damage caused by the customer, or missing original packaging may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products

• Used or lit wish lanterns

• Gift cards

• Items damaged due to improper use or failure to follow the included instructions

How to Start a Return

To request a return, please contact our customer support team first:

Email: skylantern@nuluphu.com

Please include your order number, the item you would like to return, and the reason for your return request.

Please do not send any item back without receiving return authorization from our customer support team.

Once your return request is approved, we will provide return instructions and the appropriate return address.

Approved returns must be sent by mail to the return address provided by our customer support team.

Returns sent without prior authorization may be refused or may experience delays in processing.

Return Shipping Costs

The responsibility for return shipping costs depends on the reason for the return.

If the return is due to an issue for which Nuluphu is responsible, including:

• Defective products

• Items damaged during shipping

• Incorrect items received

• Wrong products shipped

Nuluphu will cover the applicable return shipping costs and provide an appropriate replacement or refund at no additional product cost to the customer.

If the return is due to the customer's decision or error, including:

• Ordering the wrong product

• Changing your mind after purchase

• Ordering by mistake

The customer is responsible for the return shipping costs.

If Nuluphu provides a prepaid return shipping label for a customer-responsibility return, the applicable return shipping cost may be deducted from the refund amount. Otherwise, the customer may arrange and pay for the return shipment.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping or return shipping costs may apply.

Where applicable, these costs may be deducted from the refund amount or may need to be paid before the order is reshipped.

Please contact us as soon as possible if you notice an error in your shipping information. Address changes cannot be guaranteed after an order has been processed or shipped.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If you receive an item that is defective, damaged during shipping, or different from what you ordered, please contact us as soon as possible at:

Email: skylantern@nuluphu.com

Please include your order number and, when applicable, clear photos showing the issue.

We will review the situation and provide an appropriate solution, which may include a replacement, refund, or other reasonable resolution.

Exchanges

If you would like to exchange an eligible unused item, please contact us first.

Once the returned item is received and inspected, we will process the approved replacement as quickly as reasonably possible.

Product availability may affect whether an exchange can be completed. If the requested replacement is unavailable, we may offer a refund instead.

Refunds

All returned items will be inspected before a refund is issued.

If your return is approved after inspection, the refund will be processed to your original payment method within 10 business days.

Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

Email: skylantern@nuluphu.com

Return Processing Time

Once your returned package is received, inspections are typically completed within 2–5 business days.

Processing times may be longer during holidays, high-volume periods, or other circumstances outside our reasonable control.

Refused Deliveries

If a customer refuses delivery for reasons unrelated to a defective product, shipping damage, or an error made by Nuluphu, the customer may be responsible for applicable return shipping or carrier charges.

Any eligible refund will be processed after the returned package has been received and inspected.

Lost or Damaged Return Packages

We recommend using a trackable shipping service when returning products.

If the customer arranges the return shipment independently, Nuluphu is not responsible for return packages that are lost or damaged while in transit before they are received by us.

Please retain your return tracking information until your refund has been completed.

Local Laws and Safety Compliance

Laws and regulations regarding wish lanterns and similar products may vary by state, county, municipality, and local jurisdiction.

Customers are responsible for checking applicable local laws, fire restrictions, weather conditions, and other relevant regulations before purchasing or using this product.

Use this product only where legally permitted.

Always follow the included instructions and applicable safety requirements. Do not use the product during strong winds, dry or hazardous conditions, or near buildings, trees, power lines, airports, or other restricted areas.

Contact Us

If you have any questions regarding returns, refunds, damaged items, or this policy, please contact us:

Email: skylantern@nuluphu.com