Terms of Service

Last Updated: August 27, 2026

Overview

This website is operated by Nuluphu. Throughout the site, the terms "we," "us," and "our" refer to Nuluphu.

Nuluphu provides this website, including the information, products, features, tools, and services available through it (collectively, the "Services"), subject to these Terms of Service.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

By visiting our website, purchasing a product, or otherwise using our Services, you agree to these Terms of Service and any policies referenced herein.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use the Services.

1. Online Store Terms

By using our Services, you represent that you are legally permitted to enter into transactions through the website under the laws applicable to you.

You may not use our website, Services, or products for any unlawful or unauthorized purpose.

You are responsible for complying with applicable federal, state, county, municipal, and other local laws and regulations relating to your purchase and use of our products.

You must not transmit viruses, malicious code, or other technology designed to damage, interfere with, or compromise the operation or security of the Services.

2. General Conditions

We reserve the right to refuse or cancel orders where reasonably necessary, including in cases involving suspected fraud, payment issues, inventory errors, unauthorized resale activity, legal restrictions, or violations of these Terms.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services or website content without our prior written permission, except where otherwise permitted by applicable law.

3. Accuracy of Information

We make reasonable efforts to ensure that product descriptions, pricing, availability, shipping information, and other information displayed on our website are accurate and current.

However, occasional typographical errors, technical errors, inaccuracies, or omissions may occur.

If we discover an error affecting an order, we may contact you with corrected information and, where appropriate, provide you with the option to proceed with or cancel the affected order.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

4. Prices and Changes to the Services

Product prices may change from time to time.

Any price change will not normally affect an order that has already been successfully placed and accepted, except where an obvious pricing or technical error has occurred and applicable law permits correction.

We may modify, suspend, or discontinue products, website features, or Services when reasonably necessary.

5. Products and Availability

Certain products may be available exclusively through our online store and may be available in limited quantities.

We make reasonable efforts to display product photographs, colors, specifications, descriptions, and other product information accurately. However, the appearance of colors may vary depending on your device or display settings.

Product availability is subject to inventory.

We reserve the right to limit quantities, discontinue products, or restrict sales where reasonably necessary or legally required.

Returns and refunds are governed by our Return & Refund Policy.

Nothing in these Terms excludes or limits consumer rights that cannot lawfully be excluded or limited.

6. Orders and Account Information

You agree to provide current, complete, and accurate information when placing an order.

This includes your name, email address, telephone number, billing information, and shipping address where required.

You are responsible for reviewing your order and shipping information before submitting your purchase.

We reserve the right to review, limit, refuse, or cancel an order where reasonably necessary, including where:

• Fraud or unauthorized activity is suspected

• Payment cannot be verified

• A product is unavailable

• An obvious pricing or listing error has occurred

• Shipping restrictions prevent fulfillment

• The order appears to violate applicable law or these Terms

If we cancel an order after payment has been collected, we will provide an appropriate refund in accordance with applicable law and our policies.

7. Local Laws and Product Use

Laws and regulations concerning wish lanterns and similar products may vary by state, county, municipality, and other local jurisdiction.

Before purchasing or using our products, customers are responsible for checking applicable local laws, fire restrictions, weather conditions, and other relevant regulations.

Products should only be used where legally permitted.

Customers must follow the instructions provided with the product and exercise appropriate care during use.

Do not use the product during strong winds, dry or hazardous conditions, or near buildings, trees, power lines, airports, or other restricted areas.

Nothing on our website should be interpreted as a representation that a particular product may legally be used in every jurisdiction.

8. Shipping and Delivery

Shipping availability, estimated delivery times, and other shipping terms are described in our Shipping Policy.

Delivery estimates are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, holidays, address issues, and other logistical disruptions.

Customers are responsible for providing a complete and accurate delivery address.

9. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Please review the Return & Refund Policy before making a purchase.

Nothing in our Return & Refund Policy or these Terms limits any mandatory rights available to consumers under applicable law.

10. Third-Party Services

We may use third-party service providers to operate our website and fulfill orders, including Shopify, payment processors, shipping carriers, fulfillment providers, analytics providers, and other business service providers.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

We are not responsible for third-party websites or services that are not owned or controlled by Nuluphu.

11. Personal Information

Our collection, use, processing, and disclosure of personal information are governed by our Privacy Policy.

Please review our Privacy Policy for additional information about our privacy practices and your applicable privacy rights.

12. Customer Reviews, Feedback, and Submissions

If you submit a product review, comment, suggestion, photograph, or other content to us, you represent that you have the right to provide that content.

Your submissions must not violate applicable law or the rights of another person or organization, including intellectual property, privacy, or publicity rights.

We may moderate or remove content that violates these Terms or applicable law.

13. Prohibited Uses

You may not use our website or Services:

• For unlawful or fraudulent purposes

• To violate applicable laws or regulations

• To infringe intellectual property or privacy rights

• To submit false or misleading information

• To distribute malicious software or harmful code

• To interfere with website security or operation

• To collect personal information about others without authorization

• To engage in spam, phishing, scraping, or other unauthorized automated activity

• To impersonate another person or misrepresent your identity

We may restrict or terminate access to the Services where reasonably necessary to address violations of these Terms.

14. Disclaimer

We make reasonable efforts to maintain the availability, accuracy, and security of our website and Services.

However, we cannot guarantee that the website will always operate without interruption, delay, technical error, or other issues.

To the extent permitted by applicable law, the Services are provided on an "as available" basis.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Nuluphu will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or Services.

This limitation does not apply where liability cannot legally be excluded or limited.

Nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Nuluphu harmless from third-party claims arising directly from your unlawful use of the Services, your material violation of these Terms, or your infringement of another person's rights.

17. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

18. Termination

These Terms remain effective while you use our Services.

We may suspend or terminate access to the Services where reasonably necessary due to fraud, unlawful activity, security concerns, or material violations of these Terms.

Rights and obligations that by their nature should survive termination will remain in effect.

19. Entire Agreement

These Terms, together with the policies referenced on our website, constitute the agreement between you and Nuluphu regarding your use of the Services, subject to rights and obligations imposed by applicable law.

20. Governing Law

These Terms and any separate agreements through which we provide Services will be governed by and construed in accordance with the laws applicable to Nuluphu's business operations, except where mandatory consumer protection or other applicable laws provide otherwise.

Nothing in these Terms is intended to deprive consumers of protections or rights that cannot legally be waived under the laws applicable to them.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal and regulatory requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

22. Contact Information

Questions regarding these Terms of Service may be sent to:

Nuluphu

Customer Service Email:
skylantern@nuluphu.com

Business Address:
[INSERT YOUR VERIFIED BUSINESS ADDRESS HERE]

U.S. Return & Fulfillment Center:
13620 Benson Ave
Chino, CA 91710
United States