FAQ

Frequently Asked Questions

Wish Lanterns

1. What are wish lanterns?

Wish lanterns, also commonly known as sky lanterns, are lightweight paper lanterns traditionally used for celebrations, wishes, memorials, and other meaningful occasions.

They are popular for weddings, birthdays, anniversaries, graduations, celebrations of life, festivals, and other special events.

2. How do wish lanterns work?

Wish lanterns use heated air to create lift.

Because they involve a heat source, they should only be used in accordance with the included instructions and where permitted by applicable local laws and regulations.

Always check local fire restrictions and weather conditions before use.

3. Are wish lanterns safe to use?

Wish lanterns require careful and responsible use.

Always read and follow the included instructions. Do not use them during strong winds, dry or hazardous conditions, or near buildings, trees, power lines, airports, or other restricted areas.

Adult supervision is recommended.

Please also check applicable state, county, municipal, and other local regulations before purchasing or using this product.

4. What materials are the lanterns made from?

Our lanterns are made with lightweight paper and carefully selected structural materials.

Please refer to the individual product page for information about the materials and specifications of the specific lantern you are purchasing.

5. Are wish lanterns easy to prepare?

Each package includes instructions to help you properly prepare the lanterns.

Please read and follow all included instructions carefully before use.

6. Can I write a message or wish on the lantern?

Yes. The paper surface can be personalized with names, wishes, messages, or meaningful words using an appropriate marker.

This makes the lanterns suitable for weddings, birthdays, anniversaries, memorials, celebrations of life, and other meaningful occasions.

7. Are there restrictions on using wish lanterns?

Yes. Laws and regulations regarding wish lanterns and similar products vary by state, county, municipality, and other local jurisdiction.

Some locations may restrict or prohibit their use because of fire, aviation, environmental, weather, or other safety concerns.

Customers are responsible for checking applicable local requirements before purchasing or using the product.

Use this product only where legally permitted.

8. Can the lanterns be customized?

You can personalize the paper surface of the lantern with your own wishes, names, messages, or other meaningful words.

Product colors, quantities, and available designs vary by product. Please check the applicable product page for currently available options.

9. What occasions are wish lanterns suitable for?

Our wish lanterns are commonly chosen for occasions such as:

  • Weddings

  • Anniversaries

  • Birthdays

  • Graduations

  • Valentine's Day

  • Memorials

  • Celebrations of life

  • Holiday gatherings

  • Festivals

  • Other commemorative events

Always check local regulations and conditions before use.

Products

1. Can I remove an item from my shopping cart?

Yes. Before placing your order, you can add or remove items from your shopping cart.

If you have already placed an order and need assistance, please contact us as soon as possible.

2. Where are Nuluphu products made?

Our products are manufactured in China and are subject to our product specifications and quality requirements.

Orders for U.S. customers are generally fulfilled through our U.S. fulfillment center.

Shipping

1. How much does shipping cost?

We offer FREE Standard Shipping on eligible orders within the contiguous United States.

Please review our Shipping Policy for complete information about shipping coverage and restrictions.

2. How long does delivery take?

Our typical shipping timeline is:

  • Processing Time: 1–3 business days

  • Shipping Time: 3–7 business days

  • Estimated Total Delivery Time: 4–10 business days

Delivery times are estimates and may be affected by carrier delays, holidays, severe weather, or other circumstances outside our reasonable control.

3. Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to correct your shipping address.

We will make reasonable efforts to update your information before shipment.

Once an order has been shipped, an address change may no longer be possible.

4. Where do you ship from?

Orders for customers in the United States are generally fulfilled from our U.S. fulfillment center.

U.S. Return & Fulfillment Center:
13620 Benson Ave
Chino, CA 91710
United States

Please do not send returns to this address without first receiving return authorization and instructions from our customer support team.

5. Where do you currently ship?

We currently ship within the contiguous United States.

We currently do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa, APO/FPO/DPO addresses, or international destinations.

Please review our Shipping Policy for complete information.

6. How can I track my order?

Once your order has shipped, we will send you a shipping confirmation email containing your tracking information.

Tracking information may take approximately 24–48 hours to become active after shipment.

Payment

1. What payment methods do you accept?

Available payment methods are displayed at checkout.

Payment options may vary depending on your device, location, and the payment services currently available through our store.

Please select one of the available payment methods shown during checkout to complete your purchase.

2. What currency are prices displayed in?

Prices on Nuluphu are displayed in U.S. dollars (USD) unless otherwise clearly indicated on the website.

The final amount charged will be displayed during checkout before you complete your purchase.

3. Do you offer discounts or promotions?

We may offer promotional discounts from time to time.

Current promotions, eligibility requirements, discount amounts, and applicable terms will be displayed on our website or communicated through official Nuluphu promotional channels.

Unless otherwise stated, promotions may not be combined with other offers.

Orders

1. How do I track my order?

Once your order has shipped, you will receive an email containing your tracking information.

2. Can I cancel or change my order?

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order has shipped.

Once an order has shipped, it can no longer be canceled. After delivery, eligible products may be returned in accordance with our Return & Refund Policy.

3. When should I expect my order?

Orders are typically processed within 1–3 business days.

Shipping typically takes an additional 3–7 business days.

The estimated total delivery time is therefore approximately 4–10 business days.

Please note that delivery times are estimates rather than guarantees.

Returns & Refunds

1. What is your return policy?

We offer a 30-day return policy for eligible orders in the United States.

You have 30 days from the date your order is delivered to request a return.

To be eligible for a standard return, products generally must be:

  • Unused and unlit

  • In their original packaging

  • In resalable condition

  • Accompanied by proof of purchase

Please review our Return & Refund Policy for complete eligibility requirements, exclusions, return shipping costs, and instructions.

2. How do I request a return?

Please contact our customer support team before sending a product back.

Email:
skylantern@nuluphu.com

Please include your order number and reason for the return.

Once your return request is approved, we will provide the appropriate return instructions.

3. How long does a refund take?

Once your returned item is received, inspections are typically completed within 2–5 business days.

If your refund is approved after inspection, it will be processed to your original payment method within 10 business days.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Still Have Questions?

Our customer support team is happy to help with questions about products, orders, shipping, returns, or other Nuluphu services.

Email:
skylantern@nuluphu.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)