Shipping policy
Shipping Policy
Thank you for choosing Nuluphu. We are committed to providing fast and reliable shipping services for our customers.
- Order Processing Time
Orders are typically processed within 1-3 business days after payment confirmation.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
- Shipping Coverage
Currently, we ship orders within the United States.
- Shipping Fees
We offer FREE standard shipping on all orders within the United States.
- Estimated Delivery Time
Processing Time: 1-3 Business Days
Shipping Time: 3-7 Business Days
Total Estimated Delivery Time: 4-10 Business Days
Please note that delivery times may vary during holidays, severe weather conditions, or carrier delays.
- Fulfillment Center
Orders for customers in the United States are shipped from our U.S. fulfillment center located in California.
U.S. Fulfillment Center:
13620 Benson Ave
Chino, CA 91710
United States
- Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor your shipment status.
- Lost, Delayed, or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, please contact us within 7 days of delivery.
We will work with the carrier to investigate the issue and provide an appropriate solution.
- Address Accuracy
Customers are responsible for providing accurate shipping information.
If you need to update your shipping address, please contact us immediately after placing your order. Once an order has been shipped, address changes may not be possible.
- Contact Us
Email:
skylantern@nuluphu.com
Business Address:
Room 201, No. 4, Lane 4, Zone 3, Shabeili,
Longxin Community, Baolong Subdistrict,
Longgang District,
Shenzhen, Guangdong 518118,
China
U.S. Fulfillment & Return Center:
13620 Benson Ave,
Chino, CA 91710,
United States